Effective Date: 31.07.2023
At DermaGuru, we strive to ensure a smooth and efficient delivery process for all your skincare product purchases. This Delivery Policy outlines the procedures and conditions under which deliveries will be made. By making a purchase on our website, you agree to the terms and conditions set forth in this policy.
1. Shipping Areas and Methods:
1.1. Shipping Areas: We offer shipping to United Kingdom. Please note that some remote locations may have limited or no delivery options available.
1.2. Shipping Methods: We use reputable shipping carriers to deliver our products safely and efficiently. The available shipping methods and estimated delivery times will be displayed during the checkout process. Please select the method that best suits your needs.
2. Order Processing Time:
2.1. Order Processing: We strive to process and ship all orders promptly. Orders are typically processed within 2-4 working days from the date of purchase. However, during peak seasons or promotional periods, there might be a slight delay.
2.2. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
3. Shipping Costs:
3.1. Shipping charges are calculated based on the destination, selected shipping method, and order weight. The shipping cost will be displayed at the checkout before you confirm your purchase.
3.2. Free Shipping: We may offer free shipping promotions for orders that meet specific criteria, such as a minimum order value. Please check our website or promotional emails for details on any ongoing free shipping offers.
4. Delivery Time:
4.1. Estimated Delivery Time: The estimated delivery time for your order will depend on the shipping method you choose and your location. Please note that delivery times are approximate and may be affected by factors beyond our control, such as weather conditions or customs delays.
4.2. Delayed Delivery: In the event of a significant delay in the delivery of your order, we will do our best to notify you promptly and provide updates on the expected delivery time.
5. Delivery Address:
5.1. Accuracy of Address: Please ensure that you provide a complete and accurate delivery address during the checkout process. We will not be responsible for delayed or undelivered packages due to incorrect address information provided by the customer.
5.2. Change of Address: If you need to change the delivery address after placing an order, please contact our customer support team as soon as possible. We will attempt to update the address if the order has not yet been shipped.
6. Undeliverable Packages:
6.1. If a package is undeliverable due to an incorrect address, repeated delivery failures, or refusal of delivery, the package will be returned to us. In such cases, we will contact you to arrange for a reshipment or issue a refund for the product’s value, excluding shipping charges.
7. Customs and Import Duties:
7.1. We do not currently ship outside of the United Kingdom.
8. Changes to this Delivery Policy:
8.1. DermaGuru reserves the right to modify or update this Delivery Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting the revised version on our website.
For any questions or concerns regarding this Delivery Policy, please contact our customer support team at Info@DermaGuru.co.uk.
Thank you for choosing DermaGuru for your skincare needs. We are dedicated to providing you with exceptional products and service.