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Refund Policy<\/h2>\n

Effective Date: 31.07.2023<\/p>\n

At DermaGuru, we are committed to providing you with high-quality skincare products and exceptional customer service. We understand that sometimes situations may arise where a refund is necessary. This Refund Policy outlines the procedures and conditions under which refunds will be processed. By making a purchase on our website, you agree to the terms and conditions set forth in this policy.<\/p>\n

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  1. Eligibility for Refund:<\/strong><\/li>\n<\/ol>\n

    1.1. Damaged or Defective Products: If you receive a product that is damaged during shipping or is defective, you must notify us within 24 hours of receiving the item. We will require visual evidence of the damage or defect and may ask you to return the product to us. Once we receive and inspect the returned product, we will issue a refund or send a replacement, depending on your preference and product availability.<\/p>\n

    1.2. Allergic Reactions: We understand that skincare products may react differently with individual skin types. If you experience an allergic reaction to a product, please discontinue its use immediately and contact us within [number of days, e.g., 30 days] of purchase. We may ask you to provide more information and, in some cases, request a return of the product for evaluation. If it is determined that the product caused the allergic reaction, we will process a refund for the product amount.<\/p>\n

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    1. Non-Refundable Items:<\/strong><\/li>\n<\/ol>\n

      2.1. Used or Opened Products: For hygiene reasons, we cannot accept returns or issue refunds on products that have been opened, used, or tampered with, except in cases of allergic reactions as mentioned in section 1.2.<\/p>\n

      2.2. Gift Cards: Gift cards purchased from DermaGuru are non-refundable and cannot be redeemed for cash.<\/p>\n